Frequently Asked

Questions

 
 

HOW MUCH IS THE DEPOSIT AT THE TIME OF BOOKING?

To make a reservation the required deposit is £200 per person. If you book via the Canterbury Travel Reservations Office on 01923 822388, the balance is then payable 6 weeks prior to departure. (Other terms may apply if you book via a Travel Agent.)

WHAT IS INCLUDED IN THE COST OF MY TOUR?

Return charter flights to and from Rovaniemi or Enontekio Airport in Finland. Services as specified within the tour itinerary, transfers, accommodation and meals, and the loan of snow suits and boots for the duration of your stay. Gifts for children age 2-11 years inclusive on day tours and a gift allowance for children age 2-11 years on all overnight tours.

IS IT LIKE VISITING AN AMUSEMENT PARK WITH A SANTA GROTTO?

Not at all, our tours operate to resorts and venues which are typically idyllic and traditional. Where possible, our activity programmes are not held in touristic centres.

WILL WE FIND SANTA?

Santa being such a wise man, he knows that you have made a very special effort to find him. When you and your family have your private meeting with him, he will have a gift for all children (ages 2-11 years inclusive) and he will fully understand your children and provide appropriate answers to their questions.

WILL THE REPRESENTATIVES SPEAK ENGLISH?

On overnight tours you will be accompanied by a personal tour guide. They will meet and greet you at the airport and will be on hand throughout each day of your tour. Your guide has expert local knowledge and will be able to answer most of the questions you may have while in Lapland. Both our tour guides and our local representatives speak very good English.

HOW COLD WILL IT BE IN LAPLAND?

Generally temperatures average between -5c and -25c, although it has been known to drop to -45c. It tends to be warmer late Nov and early Dec and you may wish to take this into consideration when booking your tour. However, we do provide a loaned thermal snow suit and boots for the duration of your stay in Lapland.

WILL IT BE DARK DURING OUR STAY?

An average day in Lapland provides 4-5 hrs of grey light (usually between 10.00 and 14.30 Finnish time, although this can vary subject to location). When the sky is clear, it may be blue with the most amazing colours. At other times, the sky will be as though it is night time, although any light is reflected by the snow, making it possible to see where you are walking. Venues in Lapland are generally lit by roaring fires & Lappish outdoor candles, which provide a very attractive setting for our events.

WILL WE SEE THE NORTHERN LIGHTS?

It is possible to see the Northern Lights (Aurora Borealis), though as a natural phenomenon, there is no guarantee. The lights appear like a storm in the sky with white, red or green lights dancing through the atmosphere.

CAN I DRIVE A SNOWMOBILE?

To drive a snowmobile you must be in possession of a valid driving licence with the following exception – where all driving is undertaken on private land, the minimum driving age is 15 unless driving a children’s snowmobile where the minimum age is 4 years (subject to height restrictions).

HOW SAFE IS IT?

It’s perfectly safe as long as you follow the instructions of your Arctic guides. Please remember that our activities operate in Arctic conditions & in the interests of safety your guide may alter the schedule contents of the tour at any time.

IS THE TRIP SUITABLE FOR AN INFANT?

Infants (ages less than 2 years at the time of return travel) are permitted to travel on our tours. However, prior to booking, parents must take into consideration the nature of the terrain and the Arctic weather conditions where temperatures can fluctuate between -5 to -25c in December. You will be required to supply suitable clothing for your infant. The infant admin fee is £150.

IS THE HOLIDAY SUITABLE FOR DISABLED OR SEVERELY ILL CHILDREN?

We understand that for many severely ill and disabled children and their parents, a visit to meet Santa is a magnificent dream. Our promise to you is that we care enough to try and ensure that this dream is realised. We have the honour to work with a number of leading children’s charities and we carry many children with conditions including cancer, cystic fibrosis, blindness and paraplegia. We hope to continue to play a part in making such special dreams come true.

WHAT IS THE FOOD LIKE?

Clients participating on an overnight tour will begin the day with a buffet breakfast with hot and cold options, followed by a simple yet warming lunch provided at the activity venue. The buffet dinner is more substantial and caters for most tastes, with children’s favourites available. Buffet stations are replenished frequently. For day trips food will be served throughout the day at the activity location.

CAN WE MARRY OR RENEW OUR VOWS IN LAPLAND?

Lapland is the most romantic location to hold your ceremony and our wedding coordinator can help to take care of everything to ensure that your day is memorable.

WHAT IS THE SMOKING POLICY?

A no smoking policy operates on all our charter flights and coaches to Lapland. The accommodation and restaurants used in this programme are non-smoking in all areas.

WHAT ARE THE PASSPORT AND HEALTH REQUIREMENTS?

For UK and Irish citizens a full 10 year passport is required for entry into Finland (5 year passport for children). Other passport holders should seek advice from the Finnish Embassy at 38 Chesham Place, London SW1X 8HW. Tel +44 (0)20 7838 6200. Passports should be valid following the return date from Finland. For non EU citizens usually a min 3 month passport validity will be required, which should be confirmed with your local Finnish Embassy. Information on obtaining a passport can be found at www.gov.uk/browse/abroad/passports. There are no vaccination requirements. However, when travelling overseas, it is prudent to advise your Doctor of your destination & to secure the latest professional advice as to any precautions that may be necessary.

WHAT IS THE LOCAL CURRENCY?

The Euro is the currency used in Finland. Please note there are no banking facilities at Enontekio Airport and only limited facilities at Rovaniemi Airport. Clients should obtain currency prior to departure.

BROCHURE PHOTOGRAPHY

Photography used for day time images in this brochure and on the website has been undertaken during the period of ‘greylight’, offering the most suitable conditions with clear skies. Due to the changeable nature of the Arctic weather, such conditions cannot be guaranteed. All photography has been obtained using professional equipment & professional photographers. Reproductions to the same standard may not be possible using normal amateur equipment.

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